Mass RMV -Enacts No-Walk-in Policy

The Massachusetts Registry of Motor Vehicles has announced a strict no walk-in policy at its eight service centers that are still open for limited service to the general public,  including the Pittsfield location. The only transactions that will be processed at these service centers are those that require an in-person transaction, including Commercial Driving Licenses or Permits (CDLs/CLPs), some new registrations, out-of-state conversions and new Mass IDs. Customers who need to complete these transactions will be required to make an online appointment reservation, and customers arriving without an appointment will be asked to leave and make an appointment online to return at a future date. 

Appointment reservations can be made online in the “myRMV Online Service Center” under “Make or Cancel a Reservation.” Customers who make an appointment will receive a confirmation email that they should be prepared to show on arrival at their designated time at a specific service center. Customers can also call the Contact Center at 857-368-8000 to make a reservation. 

The RMV Service Center in Pittsfield is located at 333 East St.