Update on Pittsfield Public Services
Changes and Reduction in Services During COVID-19 Pandemic
The Department of Public Services & Utilities and its employees pride themselves for the continuous and reliable services, which are critical to daily life. Due to the Coronavirus (COVID-19) pandemic, the Department is implementing several precautionary measures to protect the health and safety of essential staff. These actions are intended to mitigate potential exposure to our employees and residents and maintain continuity of operations
In-person Services Reduced
Office hours are Tuesdays & Thursdays from 8:30 a.m. to 12:30 p.m.
- In-person payments at department offices on 100 North St
- In-person permit applications at department offices on 100 North St
Community Eco Power Residential Waste Drop Off
Due to COVID-19 safety measures, Community Eco Power (CEP) will be open on Saturdays only, from 7 a.m. to 4 p.m. For more information, please contact the Department of Public Utilities at 413-499-9330.
CEP is providing critical, essential services during this extraordinary time.
At this time of uncertainty due to COVID-19, Community Eco Power is working daily with our local communities and customers to keep our facilities operating. Waste disposal is essential to our communities, and our dedicated team members are on the job to ensure that these services continue in a safe and sustainable manner.
Regarding the CEP Pittsfield residential waste drop off, CEP must ask that the Pittsfield residents comply with the following changes until the rules for social distancing relax.
While waiting in line,
- Please stay in your vehicle. Paying for disposal
- Please stay in your vehicle, the CEP employee, wearing the correct PPE, will approach your vehicle Discarding your material
- Only one vehicle to a time will be allowed in the waste receiving area
In these uncertain times we continue to focus on our top priority – the safety and health of our employees, customers.
CEP understands these changes are inconvenient and thank you for your cooperation
Snow Removal Operations
The department will continue reliable snow removal and road treatment operations in the event they are needed.
Customer service representatives for billing/account inquiries will continue to be available by telephone and email to assist residents. For billing/account questions, residents can contact the Department by telephone at 413-499-9330 or by email at email@example.com
Residents should be prepared for possibly longer call response times and should utilize email when possible. Emergencies will be prioritized.
The department will continue to conduct right of way inspections with placing an emphasis on emergency work.
Curbside Trash Collection
Trash collection services have not been impacted by the Coronavirus (COVID-19) pandemic. Collection schedule is currently following pre-established schedule. Any changes to the service will be made publicly available in anticipation.
Parking enforcement throughout the city will remain active. Focus will be given to violations that interfere with the safety of all road users, e.g. parking on sidewalks, handicap spaces illegally, fire lanes, fire hydrants, etc. Downtown parking will continue to be regulated with parking meters and users of metered parking spaces must pay the scheduled fee. However, the department will be relaxing parking violations for extended park beyond paid to allow for a 30 minute grace period.
Stormwater System Maintenance
The department will continue maintaining catch basins clear from debris to mitigate potential flooding during storm events.
Traffic Systems Maintenance
The department will respond to any emergency repairs to traffic signals, traffic signs, streetlights and other traffic control systems. The traffic division also continue to respond to any emergencies involving the removal of trees
COVID-19 Mitigation Efforts
The Department will continue to update customers on any further changes in services due to COVID-19. Customers may visit cityofpittsfield.org/covid-19_(coronavirus)
Department of Public Services
The Department of Public Services is responsible for the maintenance and repair of public infrastructure in the City and provides essential services to the 42,000+ citizens of the City of Pittsfield. The Department, comprised of six divisions, operates on a 24 hour basis with pagers and emergency based night staffing. The City employs a staff of 42 full-time employees in the Department of Public Services.
The primary areas of responsibility for the Department of Public Services include the operation and maintenance of:
- Maintains parking permit accounts for municipal parking areas
- Maintains about 16,000 water and sewer billing accounts
- Administers the contract for residential curbside trash and recycling collection
- Administers the contract with Community Eco Power/Pittsfield Resource Recovery Plant
- Oversees environmental monitoring of City owned closed landfills
- Issues snow emergencies
- Planning, design and construction management of City projects
- Infrastructure record keeping
- Permits for water, sewer and storm water connections and repairs, driveways, and water meters
- Tax maps
- GIS services for all departments
- Accepted Streets and Sidewalks
- City Bridges
- Snow Removal
- Stormwater System
- Municipal Parks and Playgrounds
- Conservation Properties
- Public School Grounds
- Street Utility Trench safety and repair
- Streetlights and Traffic Signals
- Public Shade Trees
- Public Parking and Enforcement
- City Vehicles and Equipment (excluding Fire and Police)