Department of Public Utilities

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Update on Pittsfield Water and Sewer Services 

Changes and Reduction in Services During COVID-19 Pandemic

The Department of Public Services & Utilities and its employees pride themselves for the continuous and reliable delivery of drinking water and collection of wastewater services, which are critical to daily life and the public health system. Due to the Coronavirus (COVID-19) pandemic, the Department is implementing several precautionary measures to protect the health and safety of essential staff that operate and maintain the public drinking water supply and wastewater collection systems. These actions are intended to mitigate potential exposure to our employees and residents and maintain continuity of operations.

In-person and Non-Essential Services Suspended

Effective Wednesday, March 18, the following non-essential services will be suspended until further notice:

  • In-person payments at department offices on 100 North St
  • In-person permit applications at department offices on 100 North St
  • Non-emergency home or on-site routine inspections, repairs, and maintenance
  • Water meters will continue to record water usage and water bills will continue to be generated and delivered

Community Eco Power Residential Waste Drop Off

Due to COVID-19 safety measures, beginning April 6, Community Eco Power (CEP) will have modified hours for residential waste drop-off.  The new hours will be 9 a.m. to 5 p.m. Monday through Friday and 7-11:30 a.m.  Saturday.  For more information, please contact the Department of Public Utilities at 413-499-9330.


Drinking Water and Wastewater Operations

All operations related to drinking water treatment and wastewater treatment will continue. Customers can be assured that their drinking water is safe and can be consumed and used as normal.

In order to reduce potential exposure to essential Department staff, business visitors and deliveries to all treatment plants and facilities will be prohibited as much as possible until further notice.

Water and Sewer Emergencies

The department will continue reliable operations of water distribution and collection systems for the general population. Department crews will continue to respond to any water or sewer emergencies (water main breaks, etc.) that arise in these systems as normal.

Water or sewer emergencies on private properties will be addressed on a case-by-case basis from the street or by referring the resident to private contractors. Department crews will not enter privately owned homes, buildings, or facilities until further notice.

Customer Service

Customer service representatives for billing/account inquiries and field services will continue to be available by telephone and email to assist residents.

For billing/account questions, residents can contact the Department by telephone at 413-499-9330 or by email at dpw@cityofpittsfield.org

For inquiries related to water/sewer service emergencies, applications, repairs, inspections, maintenance, etc., residents and contractors can call 413-499-9339 between 7:00AM and 3:30PM and 413-499-9304 after 3:30PM, or email jgmurphy@cityofpittsfield.org.

Residents should be prepared for possibly longer call response times and should utilize email when possible. Water and sewer emergencies will be prioritized.

Drinking Water Supply and COVID-19

Residents of Pittsfield, as well as those from the towns of Dalton, Lenox and Lanesborough, who receive drinking water from the City of Pittsfield do not need to worry. The virus is not in your water, and the City of Pittsfield’s Department of Public  Services & Utilities will continue to reliably provide water that  meets all health standards.

If you are worried about being quarantined, stock up on medicine and food, but you do not need to buy bottled water.

The City of Pittsfield is dedicated to provide this critical service to our community even during public health emergencies.  Federal and state regulations require that we have emergency plans to maintain operations during a variety of different types  of emergencies and we are prepared to do so.

For more information, please visit the Coronavirus and Drinking Water and Wastewater FAQs page by the U.S. Environmental  Protection Agency (EPA)

Wastewater Collection System and COVID-19

With reports of toilet paper shortages amid the COVID-19 pandemic, the Department reminds residents that wipes, paper towels, facial tissue, and other materials – even those that claim to be “flushable” – are not designed to break down in the wastewater treatment process. Flushing anything but toilet paper down the toilet can cause unsanitary sewer back-ups in a home or neighborhood.

COVID-19 Mitigation Efforts

The Department will continue to update customers on any further changes in services due to COVID-19. Customers may visit cityofpittsfield.org/covid-19_(coronavirus).