Highway Division

Highway Division

Q: Who do I call to report a fallen or dead tree on city property?

A:  Always report downed or dead city trees to the Department of Public Services Highway Division at (413) 499-9314.  Please leave your name, number, and location of the tree.  The Highway Division will send a representative to inspect the tree and determine the immediate needs to ensure public safety.


Q: Who do I call to request streetlight repairs?

A:  Please refer all streetlight maintenance requests to Pine Ridge Technologies at 1-844-778-5556. Please have the following information available when requesting streetlight maintenance:

  • Problem (e.g., light outage, cycling on and off, light on during day)
  • Streetlight pole number (pole number is facing the street at eye level)
  • Street address closest to light problem
  • Cross street nearest the light problem
  • Callers name and phone number (in the event the driver can't find the outage or has questions)


Q: Who do I call to report downed electric lines?

A:  Please report downed electric lines to Western Massachusetts Electric Company at 1-800-OKWMECO (1-800-659-6326).


Q: Who do I call to report a pothole?

A:  Always report potholes to the Highway Division at (413) 499-9314.  Please be sure to leave the location of the pothole, your name and phone number in case we need additional information from you.


Q: Who do I call with regard to questions about street plowing?

A:  Please call the Highway Division at (413) 499-9314.  We have an extremely well trained and dedicated staff.  The Highway Division maintains 400 lane miles of City streets.  They track the weather hour-by-hour from November 1st through the middle of April, and they measure outside temperatures as well as pavement temperatures in the effort to keep our streets free of snow and ice.  Working hand in hand with the Police Department and weather spotters, the Highway Division is on the job and ready to provide the public with years of experience and quality results.  In an effort to help us help you, during inclement weather, please keep garbage cans off the street, and to avoid having your vehicle towed, please adhere to the off street parking ordnances.  This information can also be obtained through our automated voicemail at (413) 499-9314.


Q: Who do I report a dead animal in the road to?

A:  Call Republic Services at (413) 442-8390 for all road kill with the exception of cats and dogs.  Please report dead cats or dogs found in the street to Animal Control at (413) 448-9750.


Q: What are the winter parking restrictions?

A:  Parking is prohibited on the improved or paved surface of any street during the hours of 11:00 PM through 7:00 AM from December 1st through March 31st.


 

Administration

City Hall Telephone Numbers & Hours



Airport

Airport



Arts & Culture - Office of Cultural Development

Arts & Culture - Office of Cultural Development



Berkshire Athenaeum

Berkshire Athenaeum



Board of Assessors

Motor Vehicle Excise

Personal Property Taxes

Real Estate Taxes

Real Property



Building & Grounds Maintenance Department

Building & Grounds Maintenance

Parking



Building Inspectors Department

Building Inspectors

Building Permit Applications - General Information

Building Permit Applications for Fences, Sheds and Signs

Building Permit Applications for One or Two Family Properties

Building Permit Applications for Other Than One or Two Family Properties

Electrical, Plumbing and Gas Inspectors

Information for Professionals



City Clerk

Birth, Death and Marriage Certificates

Business Certificates

Campaign Finance Reports

City Census

Dog Licenses and Renewals

Fee Schedule

Marriage Licenses



City Council

City Council



City Solicitor

City Solicitor



Community Development

Boards and Commissions

Department of Community Development

Economic Development

Housing

Lake Management

Neighborhood Initiatives

Open Space Program

Parks & Recreation

Planning and Development



Conservation Commission

Conservation Commission



Council on Aging

Council on Aging



Emergency Management Agency

Emergency Management Agency



Engineering

Engineering



Finance Department / Treasurer's



Fire Department

Fire Department



Health Department

Health Department

Non-Owner Occupied Property Registration



Licensing Board

Fee Schedule

Licensing Board

Special Event Permits



Mayor's Office

Mayor's Office



Online Payments

Online Payments



Parking

Parking



Parks & Recreation

Parks & Recreation



Personnel Department

Personnel Department



Police Department

Police Department



Public Services

Highway Division



Public Utilities

Administration Division

Wastewater Treatment Plant Division

Water Division

Water/Sewer Bills



Purchasing Department

Purchasing Department



Registrar of Voters & Elections

City Census

Voting



RSVP

RSVP



Tax Collector

Parking Tickets



Veterans' Services

Veterans' Services