Water Division

Water Division

Q: Why is my front lawn sprayed with blue and green paint?

A:  Blue paint indicates the location of buried water lines.  Green paint indicates the location of buried sewer lines.  These utilities are sprayed with paint so contractors can either locate or avoid the utilities.


Q: Why is my water dirty?

A:  There could be many reasons for dirty water, but the three most common reasons are:

  • the annual water main flushing
  • water main breaks
  • a fire

This is usually a temporary condition caused by a sudden increase in water flow from the water main.  If you experience dirty water for more than a day, you should contact the Department of Public Utilities Water Division at (413) 499-9339.


Q: Why is the water shut off and how long will it be off?

A:  There are several reasons for shutting the water off.  The most common reason is for repairing break in the water main.  The Water Division strives to minimize any inconvenience to residents.


Q: When will my hydrant be flushed?

A:  During the spring months the Water Division flushes almost all City owned fire hydrants.  We do weekly press releases notifying the residents of the locations of flushing, who will be affected, and when the work will be performed.


 

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