Water/Sewer Bills

Water/Sewer Bills

Questions about usage, rates or abatement requests can be directed to the Department of Public Utilities at (413) 499-9330. Questions about payments or balances can be directed to the Tax Collector at (413) 499-9431.

Q:  How many bills will I receive each year?

A:  Bills are issued on a quarterly basis:  February, May, August and November.


Q:  Why is my metered water bill so high?

A:  Water bills can vary in amount from one quarter to another due to various reasons including (but not limited to):

  • Consumption/Usage.
  • Seasonal Use (i.e. lawn sprinkling, pool filling...etc.).


Q:  How do I get a final water reading?

A:  Contact the Department of Public Utilities at (413) 499-9330 to request a final reading.


Q:  Why do I have an interest charge on my bill?

A:  Interest accrues at a rate of 8% per annum from the due date of the bill to the date of the payment.


Q:  What is a balance forward?

A:  A balance forward appears when the previous bill(s) or late fee(s) remain unpaid.  The amount is equal to the outstanding principal and interest.


Q:  I recently purchased this property, and received a water bill with consumption dates prior to purchase, what should I do?

A:  In a case such as this you should first refer to your settlement documents. In most cases the "buyer" will receive a credit for water/sewer not yet billed.  If you believe this is not the case, please contact your closing attorney.


 

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